Walmart

Walmart Facilities Maintenance Improves Work Order Turn Around Time and Technician Efficiency

Walmart Home Office Facilities Maintenance Teams were utilizing a system that did not provide a mobile solution which made it mandatory for the technicians to either carry a laptop PC or wait until they returned to the office to maintain the status of work orders. On top of that, reporting was cumbersome and confusing. Facilities Management had limited configuration abilities in the system leading to delays when changes were needed.

In addition, the system did not provide an avenue for inventory management. This was critical to the Facilities team in order to have one system that would provide the means to track their inventory life cycle.

Solution

Trinity worked with the Facility Maintenance Team to build a “team” based Work Order system with a mobile component to allow easier updating of Work Orders in the field – along with better documentation gathering capabilities. Work Order queues were built for each Team, and the technicians can quickly assign Work Orders to themselves to perform the work, driving better Team workload management and better accountability of each Team as well as each Technician.