Southwest Airlines

The mission of Southwest Airlines is dedication to the highest quality of Customer Service delivered with a sense of warmth, friendliness, individual pride, and Company Spirit. They are the largest low-cost carrier in the United States.

Southwest Airlines | Quickbase Application Governance

Due to heavy organic Quickbase utilization at Southwest Airlines, a governance process became necessary to manage app usage and policy compliance. It was a challenge to report on inactive, duplicate, or potentially high risk applications in an effective, timely manner. Pulling multiple CSV files from the Southwest Airlines Quickbase realm to obtain and assess the data was not a sustainable and scalable option.

Trinity has not missed a beat when it comes to learning the airline industry. They are quick to learn rules, regulations, and processes while delivering excellent high quality work.
Jana Baker
Analyst
Trinity developed a custom user-facing interface, to complement the existing application, eliminate constraints and streamline the overall process. Ultimately providing an effective, cost-conscious solution within a very short amount of time.
  • Users can now conduct inventory transactions in a quick, easy-to-use custom interface
  • The amount of data entry and clicks in the process was drastically reduced
  • Additional error checking added an extra layer of governance and security to the process

RESULTS

  • Increased visibility to enterprise-wide application usage to enable effective policy and process creation
  • Reduced legacy application count by 30% to control license usage and potential compliance risks
  • Automated app categorization, access, and audit workflows to simplify management and reporting
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