Business Solutions Built Around You – Not the Clock

Posted on May 7, 2025 (May 7, 2025) by vivabovecode@gmail.com

A Smarter Way to Build Business Solutions You shouldn’t have to pay upfront – you should pay for results. At Trinity, we believe you shouldn’t have to pay for upfront packages or a “bucket of hours” to start a project. We also believe you should have the choice to tailor the solution to meet your exact needs. With over 27 years’ experience in business process improvement consulting, solution design, no-code / low-code application development, extensive industry expertise, 1,000s of solutions built, and 550+ clients served, Trinity has seen it all when it comes to designing and building business solutions. Our approach begins with a deep understanding of your unique business requirements. We start by thoroughly documenting your needs, ensuring we capture every detail. This foundational step allows us to consult with you effectively, recommending the right solutions tailored to your specific challenges. By prioritizing your requirements first, we guarantee that the solution not only fits perfectly but also drives your business forward with precision and efficiency. Why would you start building anything without first creating a blueprint? This approach differs from traditional service models that only offer buckets of hours or predefined packages, many of which include hours the client will never use. At Trinity, our “no fluff” approach has helped transform business processes across hundreds of companies in the long term. An important question to ask yourself when investing in software development services for your business is: Will this investment be a long-term solution – or somebody’s copy-and-paste implementation? Why Process-Based Matters—Trinity’s Transparent, Results-Driven Approach The foundation of our process-based model is that we focus on defining success before development to ensure scalable and efficient applications. Here’s how we’re different: at Trinity, you only pay for completed, tangible work—never for time on the clock or hours that mysteriously disappear at the end of a billing cycle. Unlike many traditional development firms that lock clients into “buckets of hours” or retainer agreements that expire whether you use them or not, we keep things simple and transparent. It all comes down to one key question: Are you getting real value from what you’re paying for, or are you just racing against the clock? With Trinity, there are no “expired hours” or surprises—just results you can see, measure, and trust. It’s a model built on accountability, not ambiguity—and that makes all the difference. Our Expertise in Solution Design—From Vision to Execution When starting a new project, we don’t just jump into development—we begin by asking the right questions. At Trinity, we believe that: “Your application is only as good as your design, and your design is only as good as the people defining it.” Before we begin any development, we take the time to understand your business inside and out. Through our in-depth Solution Design Sessions, we work closely with your team to define the real need, uncover hidden gaps, and clarify your goals. This process ensures that what we build not only meets your immediate requirements but sets you up for long-term success. Unfortunately, this level of care isn’t always standard in the industry. Many development firms require clients to commit—and even pay—before the Scope of Work (SOW) is fully defined. That means you’re often locked into a solution before you even know if it’s the right one. With over 27 years in business and a team of experts across dozens of industries, Trinity brings a unique depth of knowledge to every engagement. We’ve seen firsthand how different industries operate, and we tailor each solution accordingly—because we know one-size-fits-all never really fits anyone. Other firms may offer development services, but without the experience or industry insight, they can’t deliver the strategic value that Trinity consistently provides. Confidence Backed by Competence—Trinity’s Strengths At Trinity, we also have the ability to utilize other tools, platforms, and custom interfaces to enhance beyond the native platform Quickbase experience. With our business process and custom development expertise, we’ve been able to have an industry-leading project success rate in developing solutions tailored to our clients’ unique needs while also maintaining a 95% customer retention rate. An example of how our solutions is showing real-world impact is our work with CRH Americas Materials, one of the world’s leading building products and materials companies. CRH reached out to Trinity because they needed a fast solution to a big problem. The scheduling system they were using was being shut down and CRH needed a replacement immediately. Trinity was able to evaluate the retiring system and determine that something similar, but with additional functionality, could be developed and implemented utilizing Trinity’s schedular solution that we’ve deployed for 85+ clients (and each one different). Within a few weeks, CRH had a new timeline view calendar up and running and the old system was turned off. To read the full case study, click here. Building Smarter Starts with Choosing the Right Partner Choosing the right partner for your business solutions can make the difference between a tool that adds value for years and one that simply fills a short-term gap. At Trinity, we don’t believe in cookie-cutter packages or vague time-based contracts. We believe in clarity, transparency, and building exactly what your business needs—nothing more, nothing less. With a process-driven model, industry-specific expertise, and a results-first mindset, we help organizations like yours design smarter, build better, and grow faster. Whether you’re replacing an outdated system or launching a new initiative, Trinity delivers scalable, efficient, and tailored solutions that last. Ready to build a solution that actually fits your business? Let’s start with a conversation— Contact us today to schedule your free consultation and see what a smarter approach can do for you. […]

Why Trinity is the Right Provider for Custom Software Development

Posted on October 25, 2024 (February 27, 2025) by smartboost

I. Introduction In today’s world, software tailored to your business needs is vital. Custom software development refers to the process of designing, creating, and maintaining software tailored to meet specific business needs. Custom software personalizes solutions by offering unique features and flexibility that align with an organization’s goals and workflows, unlike off-the-shelf options. Tailored software enhances workplace efficiency, provides a competitive advantage, and integrates seamlessly with existing systems. It allows businesses to innovate, adapt to market changes, and offer unique customer experiences. Custom solutions also scale with growth, ensuring long-term flexibility and reliability. To learn more about the differences between custom software development and off-the-shelf software, click here. Trinity has been developing tailored solutions for clients for over 25 years. We specialize in business process improvement, helping companies across the globe enhance efficiency, service, safety, and quality. At Trinity, we understand our clients’ business needs and optimize processes for growth. Our development team tailors solutions to meet our clients’ needs, enabling them to focus on their core operations. Additionally, we combine our expertise with industry specific solutions to develop a custom process that improves efficiency and output quality through process optimization. II. Trinity’s Approach to Custom Software Development Tailored Solutions for Every Business Trinity consistently delivers exceptional, customized solutions. Our strong history shows that we reliably deliver great solutions to help our clients reach their business goals. We create custom software using No-Code and Low-Code platforms, which allows us to offer innovative solutions for our clients’ immediate needs while also planning for their future growth. Recently, we had the opportunity to develop custom software for Walmart. They were using a system that didn’t have a mobile option, forcing technicians to carry laptops or wait until they got back to the office to update work orders. On top of that, reporting was cumbersome and confusing. Facilities Management faced limitations in configuring the system, which caused delays when changes were necessary. In addition, the system did not provide an avenue for inventory management. This was critical for the Facilities team to have one system that would provide the means to track their inventory life cycle. Trinity collaborated with Walmart’s Facility Maintenance Team to develop a custom team-based Work Order system with mobile capabilities. This custom application allows technicians to update work orders in the field, enhancing documentation and accountability. Technicians can quickly assign tasks using the designed Work Order queues for each team, which improves workload and project management. The mobile solution provides greater ease of use and more accurate reporting and reduced the system administrative functions from weeks to the same day. To read more about how Trinity developed custom software applications, click here. Comprehensive Development Process At Trinity, our goal is to drive growth, enhance flexibility, and boost efficiency. We work closely with our clients to understand their unique challenges. Gathering accurate requirements is important for our development team to ensure successful project outcomes. When we work on a custom software project, we listen carefully to understand our clients’ vision. This helps us create a clear plan that guides them toward their goals. Additionally, our clients get regular support from our Client Solutions team during development, testing, and after launch. Our clients get exactly what they envision with our custom software development services. Agile methodologies have become a game-changer for Trinity when helping clients seek flexibility and continuous improvement. By embracing Agile, Trinity is able to break down large projects into smaller, manageable tasks, known as iterations or sprints. This allows our teams to adapt quickly to changes, whether from evolving client needs or market conditions. Agile fosters collaboration, encourages frequent feedback, and ensures transparency, helping the project stay aligned with our client’s business objectives. One of the key benefits of Agile is it enables the ability to respond to change effectively. Rather than sticking to a rigid plan, our teams can pivot when necessary, ensuring that the end product meets the current demands. This flexibility not only enhances the quality of the output but also increases client satisfaction. Our clients actively participate throughout the process, giving feedback after each iteration. This engagement results in a product that closely aligns with their vision and strengthens business relationships. Robust testing is essential to delivering reliable, bug-free software that meets user expectations. It helps identify and address issues early, ensuring a smooth, error-free experience. Thorough testing also enhances software security, performance, and functionality across different platforms, reducing the risk of costly post-launch fixes. At Trinity, we are deeply committed to rigorous quality assurance processes. Our teamperforms extensive testing at every stage of development. By focusing in quality assurance, we ensure that our custom software development is not only functional but also dependable, fostering long-term client trust and satisfaction. Post-Development Support At Trinity, we understand that delivering custom software is just the beginning. To ensure it remains up-to-date and fully functional, we offer ongoing support tailored to your needs. We also help with troubleshooting, monitor performance, and make improvements based on user feedback to ensure the software meets your business goals. With our proactive support, clients can concentrate on their main tasks while we take care of their software after it’s launched. As a custom software company, we do more than just provide software; we give our clients the tools and knowledge to use it effectively. We offer tailored training sessions for different skill levels, so your team can easily use all the features of the custom application. Along with training, we provide clear documentation, user guides, and ongoing tech support to help with any questions or issues. Our aim is to empower clients to use the software efficiently to meet their specific needs, improve user experience, and boost productivity for long-term success. III. Key Benefits of Partnering with Trinity Deep Industry Expertise At Trinity, we’ve had the opportunity to work with various industries like Telecom, Construction, Healthcare, and more. Our goal is to help these clients increase revenue by providing custom software that automates tasks, improves resource use, and speeds up […]

How Rapid-Cycle Innovation Enhances Business Process Optimization

Posted on September 25, 2024 (September 25, 2024) by smartboost

Introduction: In today’s business world, Rapid-Cycle Innovation (RCI) has emerged as a crucial approach for organizations aiming to stay competitive and agile. RCI involves the rapid development and testing of ideas to drive innovation at a much faster pace. As businesses increasingly face disruptive technologies and evolving market demands, the importance of RCI continues to grow. One of the key areas where RCI proves invaluable is Business Process Optimization (BPO). By integrating RCI into BPO efforts, businesses can streamline operations, improve efficiency, and enhance customer satisfaction in real-time. At Trinity, business process optimization is at the core of what we do, and we have helped hundreds of businesses improve their RCI and BPO. This blog will discuss how Rapid-Cycle Innovation (RCI) and Business Process Optimization (BPO) work together to create faster, more adaptable business processes. In this post, we’ll break down the basics of Rapid-Cycle Innovation (RCI), explain how it improves business processes, and share practical steps for companies to start using RCI to boost their operations. Understanding Rapid-Cycle Innovation Definition and Core Principles of Rapid-Cycle Innovation RCI is a strategy of identifying and addressing quick ways to improve processes and yield rapid results. The core ideas of RCI are speed, testing, and continuous improvement. This means businesses should quickly develop ideas, test them in real-time, and keep refining them based on feedback to improve efficiency. This cycle enables businesses to adapt to changing market conditions and customer needs. In today’s business world, where disruption and evolving trends are the norm, these principles are crucial. Companies that use Rapid-Cycle Innovation (RCI) gain a competitive edge, make better decisions with less risk, and create more efficient, impactful improvements in their operations. The Role of Rapid-Cycle Innovation in Modern Business Rapid-Cycle Innovation (RCI) is a key driver of continuous improvement and flexibility in business processes. Rapid-Cycle Innovation (RCI) helps companies improve processes quickly by testing, refining, and adjusting, allowing them to adapt faster to changes in the market. This agilityis especially beneficial in data driven industries that face constant disruption, such as telecom, healthcare, and supply chain. For instance, telecom companies use RCI to automate tasks, while the healthcare industry applies it to cut inefficiencies to improve patient outcomes. Additionally, the supply chain industry leverages RCI to decrease costs from overstock, prevent theft, leading to operational efficiency, accurate data, and improving customer satisfaction. How Rapid-Cycle Innovation Drives Business Process Optimization Identifying Opportunities for Process Optimization RCI is a powerful tool for businesses looking to identify inefficiencies and bottlenecks in their processes. RCI encourages fast testing and prototyping, making it easier for companies to spot slowdowns or issues in their operations. Instead of waiting for long data collection or analysis, businesses can make small, quick changes, see the effects right away, and adjust as needed. This cycle actively identifies hidden inefficiencies and reveals new opportunities for business process improvement that people may have overlooked. For example, quickly testing new workflows in production lines or service systems can expose issues like gaps, overly complicated steps, resource waste, or unnecessary actions. Each iteration leads to a deeper understanding of the process, allowing businesses to fine-tune their operations constantly. Ultimately, RCI fosters proactive problem-solving, enabling businesses to remain agile, improve performance, and sustain long-term growth through incremental and iterative improvements. To read more about business process innovation, click here. Enhancing Efficiency and Reducing Costs RCI streamlines business processes by removing unnecessary steps and enhancing efficiency, resulting in significant cost reductions. Through continuous iteration and testing, businesses can optimize workflows, reduce resource waste, and lower operational costs. For example, in a recent case study, Trinity assisted with RCI for a company in the Supply Chain industry by creating a custom “Buying Module” that allows the team to more efficiently and accurately build purchase orders across dozens of vendors based upon upcoming order needs. To read more about it visit: Trinity Case Study – Willow Run. Improving Flexibility and Responsiveness Rapid-Cycle Innovation (RCI) allows businesses to quickly adjust their operations to changing markets and customer needs. RCI allows companies to respond to external changes faster than traditional methods. This flexibility is important because consumer preferences and market conditions can change rapidly. You can read more about these shifts in this Forbes article. Businesses that use RCI can constantly improve their operations to handle new challenges, staying ahead of competitors that rely on slower, less flexible processes. In this way, flexibility through RCI becomes a critical factor in maintaining a long-term competitive edge and improving business process management. Key Strategies for Implementing Rapid-Cycle Innovation in Business Process Optimization Establishing a Culture of Continuous Improvement Building a culture that embraces change and ongoing improvement is essential for businesses looking to optimize their operations in today’s data-focused world. Embracing innovation and data-backed decision-making encourages teams to stay adaptable and constantly seek efficiency. A helpful approach for guiding businesses through structured improvements is the DMAIC framework, which stands for Define, Measure, Analyze, Improve, and Control. To build this culture, leaders should promote open communication, encourage data-driven experimentation, and reward problem-solving. Empowering employees at all levels to identify and address inefficiencies fosters ownership and engagement. Regular training on data analytics and process optimization reinforces this mindset. Transparency in sharing both successful and unsuccessful results help teams learn and adapt quickly. Leadership must model this behavior and celebrate small wins to maintain momentum. Organizations that focus on ongoing improvement using data-driven methods like the DMAIC framework will not only boost business performance but also stay competitive in changing markets. Leveraging Technology and Data Analytics Businesses can leverage technology and data analytics to enhance RCI and Business Process Optimization (BPO) efforts, driving greater process efficiency and streamlined operations. By integrating data-driven insights, companies can identify inefficiencies more effectively, enabling continuous optimization efforts. Tools like business process automation (BPA) platforms can speed up improvements by automating repetitive tasks, cutting down on manual mistakes, and freeing up resources for more important work. Trinity helps businesses create applications that automate everyday tasks and offer real-time insights to […]

5 Reasons to Re-Evaluate Your Business Tools in 2022

Posted on August 15, 2022 by smartboost

The applications and systems utilized by companies to maintain operational agility have a profound impact on their overall business strategies. Businesses that want to get the most out of their software and hardware infrastructure should do continuous evaluations to upgrade and improve their capabilities. Getting more done with less effort means investing in the right systems and strategies. With the right management tools, businesses can maintain their competitive advantages by saving time, money, and resources. How Can the Right Tools Improve Business? Productivity is vital for business success. This requirement means having tools and software that can increase efficiency. Data analytics, reporting, and project collaboration can all be simplified by defining problems and deploying custom solutions. No matter the industry, organizations can reap the benefits of custom-made applications. The best business tools will inspire an organization’s innovation, growth, and resilience. Better Innovation Users can unleash their creativity significantly when they can do things they usually couldn’t. Companies that want to improve performance on all levels should consider how their digital technologies enable their workforce to continuously adapt and find unique solutions to ongoing problems. A barcode scanning system, for instance, will improve supply chains with asset and inventory management. Business tools should promote innovation by giving users what they need to look forward to the future. By focusing on their workforce and fostering creativity, businesses will have all they need to improve their services and customer experiences. Faster Growth Because businesses have to compete, the right tools will inevitably make or break their capacity for growth. Organizations that can’t adopt better strategies and improved efficiencies will quickly be left behind and unable to keep up with their competition. With the right tools, growing your business is more seamless. Business tools offer organizations a way to radically transform their business processes with little overhead and time constraints. Investing in exemplary architecture will improve growth targets without risking core operations. This approach allows businesses to maintain a competitive advantage no matter what industry they’re in. Greater Resilience Continuous delivery of products and services is essential to any successful business strategy. Companies are better equipped to deal with long-term problems when they can maintain operations regardless of circumstances. Empowering employees with workflows that support their daily activities will make them more productive and happier with their positions. These employees will also make fewer mistakes, leading to a more resilient environment. Quickbase outlines these themes in their whitepaper on empowering digital transformation in business. What Re-evaluating Your Business Tools Can Accomplish Although many powerful applications are available to companies, these applications may not be the most efficient options available. Custom-built business tools have a great deal of potential. However, a few barriers keep organizations from taking full advantage of these strengths. With around 44% of businesses currently offering services to non-IT-related clients, and the rest likely to soon follow, leaders need to understand the power custom business tools provide. 1. Powerful Transformations Within most companies, there is a separation between different human assets. Employees, managers, and partners are often given conflicting information, funding, and knowledge. This siloed approach creates a huge barrier to success for many organizations. Nearly half of businesses see the importance of improving their interactions with digital tools and software. Fewer silos mean better collaboration and unique solutions to ongoing problems. This strategy makes it easier for businesses to see and respond to potential risks. A better relationship between companies and IT creates powerful opportunities for transformation. 2. Practical Automation While most daily operations are still manual, automation can benefit many tasks. This tactic leads to reduced lead times, increased output, and improved return on investment. With automation, you can dramatically improve efficiencies alongside employee engagement and satisfaction. A cloud-based appointment scheduler, for example, allows users to easily create, share, and edit schedules in a single unified location. Your staff can do the same with file sharing. Only 8% of companies have fully automated their workflows. Businesses that take the necessary steps will have a competitive advantage. Organizations can mitigate waste and reduce potential errors by augmenting productivity with automation. This approach leads to a more competitive workforce. 3. Accessible Solutions Most businesses are still held back by a lack of available applications and technologies that enable them to do their jobs quickly and effectively. Companies need to understand that they play a role in developing their IT assets. For perspective, not even half of IT professionals believe that non-IT users are effective in deploying strong solutions. Few thought that users had all they needed to complete their tasks successfully. With custom business tools, organizations can create specialized solutions that give employees everything they need to do their jobs. 4. Modern Solutions As companies build their IT infrastructures and business tools, they often deal with unforeseen or unexpected circumstances. This blindness often results in an IT ecosystem filled with outdated and inefficient architecture. Companies that want to maintain their capacity to offer service should consider how their legacy business tools hold them back. In 32% of the cases surveyed by Harvard Business Review, legacy systems and software was an obstacle to success. This result suggests that there is still room for growth when building new solutions that integrate with existing IT infrastructure. Re-evaluating business tools gives organizations an idea of which systems still have value and can be improved. 5. Managed Progress Progress means improved finances, loyal customers, and greater competitiveness for businesses. The wrong tools can make it challenging to make positive advances in these areas. While many businesses have yet to make the transition, organizations are becoming aware of the need to re-evaluate their business tools for defining and assessing their stated goals over time. Getting organized and taking action should be a core function of modern business tools. However, prebuilt solutions often lack essential functionality or have too many features for everyday users. Some 67% of businesses and IT workers believe that they have what they need to create their own custom app solutions. By re-evaluating their […]

Web-Based Calendars vs. Schedule Management Tools: Which is Better for Your Organization?

Posted on January 13, 2022 by smartboost

Since the rise of digital utilities for productivity that’s occurred over the last 25 years or so, business owners and managers have been in a position of having to choose between web-based calendars and schedule management tools in managing teams. Not only that, but they’ve had to determine which utility serves them best. Some may remember the personal digital assistants of the late 1990s and early 2000s. These stand-alone devices became extremely popular at the time, primarily due to their productivity functions. These featured an electronic work calendar and other useful tools by proprietary names such as “Palm Pilot” and others. Third-party software could also be purchased, includingmpeting electronic calendars, games, and other applications (we didn’t call them “apps” back then). These days, of course, there is a multitude of web-based calendars and schedule management tools available to help you future-proof your business. Unfortunately, that multitude can translate into a foreboding jungle of functionality, making purchasing choices complex and anxiety-producing. Depending on the organization, its size, culture, and other dynamics, there may be a great deal of deliberation in the process of choosing a digital scheduling solution. Web-Based Calendars vs Schedule Management Tools In determining whether a web-based calendar versus a schedule management tool would be better for your organization, we must first establish the distinction between the two. Next we’ll explain the difference between the two options. What is a Web-Based Calendar? A web-based calendar is a calendar that resides online, as opposed to software that’s purchased and loaded onto an individual’s computer or company server. The function, appearance, and bells and whistles it has are a function of the development company. Some widely known web-based calendars include Google Calendar, Outlook Calendar. Web-based calendars allow one or more users to enter, edit, and share data with team members online. They usually include drag and drop functions for creating reminders, recurring events, and different viewing options. Web-based calendars are widely used, even among large corporations that employ more comprehensive project management software. What are Schedule Management Tools? Schedule management tools are scheduling utilities that include calendar functions which are usually components within project management suites or communications platforms. Based on the company offering the solution, a schedule management tool may not be available as a stand-alone utility. Some companies do provide stand-alone tools as a matter of convenience. Depending upon the manufacturer and the built-in function, employees may use a scheduling tool in conjunction with other project management software applications and manual methods to perform schedule network analysis to generate updated project schedules. So, What’s Right for Our Organization? While looking into the choices between online calendar solutions, the offerings are reasonably straightforward. Researching schedule management tools can be a bit more complicated due to the crossover between project management suites and communications platforms. Also, you have to consider the capabilities of the different options. For example, a company engaged in manufacturing, or one that regularly handles large, unwieldy projects, might be better served with a schedule management tool or a project management suite with manufacturing as its core functionality. In manufacturing, for example, schedule mismanagement is often a direct cause of budget overruns. Sticking to a schedule is imperative for invoicing and closing out essential milestones. You can invoice such milestones with the proper software solution. In addition to invoicing snafus, when employees log time after a due date has passed, it decreases profit margins. Typically, organizations launch projects with a projected return on investment (ROI). But if additional hours are required to finish the job, project managers need to subtract the added labor costs from the ROI. This can have a cascading effect, interfering with other projects going on. Thus, when more comprehensive scheduling and project management functions are needed, the manager will need to research more comprehensive solutions. In these cases, a robust schedule management tool or project management suite will allow them to effectively effectively plan and maintain project schedules. Contact Trinity for Advanced Scheduling Tools In the end, it is up to the business owner or manager to be their advocate, as it were, and be prepared to explore the available options meticulously. TrinityCalendar remains the top solution for these needs due to its compatibility with Quickbase and full functionality. If you’d like to schedule a demo of our tools, contact us today. […]

The Age of Operational Agility in 2021

Posted on December 15, 2021 by smartboost

In the ultra-competitive modern marketplace, the companies that thrive have mastered the art of operational agility. Conversely, those organizations that fade into obscurity have a static business model and rigid internal structure. These businesses cannot adapt to the changing economic tides or unpredictable market conditions. These hard truths were highly evident during the height of the coronavirus pandemic. While thousands of businesses learned some tough lessons during 2020, these challenges paved the way for 2021 to become the age of operational agility. With that being said, you must understand how agile operations work to prepare your organization to remain competitive in the future. Below, we’ll discuss the core aspects of operational agility and agile working methods. Here is what you’ll learn: What is Operational Agility? Benefits of Operational Agility Operational Agility vs. Business Agility Dr. John Kotter’s Dual Operating Systems Methods of Agile Leadership Emerging Software Preparing for 2022 What is Operational Agility? Generally speaking, operational agility refers to an organization’s ability to adapt and evolve due to changing circumstances or expectations. Agility may include reacting to market pressures, technological advancements, changing customer demands, and more. An agile company in operations management will be more resilient to external market factors. While agile operations are always essential to a company’s overall financial health, it is imperative in strained economic times. This is because organizations must contend with their competitors and unpredictable operational disruptions across every industry. Operational Agility During COVID-19 The COVID-19 pandemic is one of the most significant disruptions to the U.S. and global economy ever encountered. According to the Federal Reserve Bank of St. Louis’ Economic Research, the Index of Industrial Production demonstrated a 17% drop between February and April of 2020. The decrease was the single steepest two-month decline in the history of the IP, which was created in 1919. The severe economic impact of the coronavirus epidemic caused many leading organizations to reevaluate their level of agile operations readiness. According to a Harvard Business Review report, a staggering 91% of organizations altered their existing operating models in response to COVID-19. Despite these widespread disruptions, the most successful organizations effectively adapted during the pandemic’s height. Based on the same HBR analysis, only 27% of companies stated that their strategies were “very effective” both before and after the start of the pandemic. This means that roughly 73% of organizations were at least partially unprepared to pivot their current business operations in response to COVID-19 related disruptions. While both the U.S. and the overall global economy are on the mend, businesses should not forget the lessons learned during the pandemic. Instead, companies should take a proactive approach to long-term operational agility. By evolving your current business model, you can ensure your company is better prepared for the next event that changes how they interact with consumers. Benefits of Operational Agility In addition to making a company more fiscally viable in the unpredictable modern marketplace, a high level of operational agility offers several other benefits, including: Improvements in Efficiency Agile operations will inherently become more efficient, as well. Each improvement that an organization makes to its current organizational structures will reduce waste and expedite internal processes. Agile teams across various departments will share information more effectively and collaborate with ease with this approach. Operational agility will allow them to develop new solutions to emerging problems rapidly. Enhanced Technological Resources Organizations that deploy an agile operating model will make a concerted effort to obtain the latest digital technologies and products. While reassessing their current practices, many businesses find that the technologies they rely on are due for an upgrade. With an agile approach, they will seek new technologies that allow greater employee responsiveness. Quality Improvements The modern consumer has lofty expectations regarding the products and services they pay for. This same trend has arisen in the B2B industry, as well. Therefore, all organizations must become responsive to changing client demands. If a company fails to make regular quality improvements, it may lose loyal customers to its local competitors. By achieving a high level of agile operations readiness, companies can ensure that they provide their clients with the ideal mix of quality and value. Increased Collaboration Collaboration is essential as organizations face new and unprecedented challenges. However, companies that lack operational agility will not have the processes to facilitate this collaboration. Conversely, companies that have struck the perfect balance between efficiency, communication, and flexibility by deploying the latest solutions will facilitate a high level of collaboration. Better Brand Image Ultimately, a company’s ability to exhibit operational agility will directly impact the experience of its end users. Organizations that have invested in new technologies and solutions to increase their agility will provide their clients with a high-quality experience. In turn, this will benefit their brand image and forge a strong sense of loyalty among consumers. Brand loyalty is essential to a company’s survival, especially during times of economic turmoil. Fuels Innovation In addition, operational agility gives team members the tools they need to devise creative solutions to new problems. This freedom to collaborate, share data, and think outside of the box will fuel innovation. With an agile approach, companies will address short-term concerns and craft long-lasting initiatives simultaneously. They will be better positioned to stay competitive both now and in the future. Operational Agility vs. Business Agility Often, the terms operational agility and business agility are mistakenly used interchangeably. While these two terms are closely linked, they are not the same. According to the Agile Business Consortium, “business agility is concerned with adopting and evolving values, behaviors, and capabilities. These enable businesses and individuals to be more adaptive, creative, and resilient when dealing with complexity, uncertainty, and change leading to improved well-being and better outcomes.” While business agility focuses on the values and culture, operational agility is more concerned with the strategic deployment of technology to capitalize on new opportunities. Agile operations fall under the larger umbrella of business agility. Both concepts are designed to help make a business more resilient to unpredictable […]

The Benefits of Automated Loan Originator License Tracking

Posted on July 9, 2021 by smartboost

Managing mortgage loan originator (MLO) licensing can be time-consuming, particularly if you’re navigating multiple licensing processes in numerous states. License tracking and management have traditionally been done as a manual process. Individuals were tasked with following the license requirements at the federal and state level. There are better ways. Take a look at how you can better manage MLO licensing with an automated license tracking and management system. Challenges in the Loan Originator License Process The S.A.F.E Mortgage Licensing Act of 2008 established minimum licensing standards and registration requirements for loan originators across the country. Additional requirements are handled on a state-by-state basis by the Nationwide Multistate Licensing System & Registry (NMLS). In 2018, a provision under the SAFE Act was passed and made effective the following year. That provision, the Economic Growth, Regulatory Relief and Consumer Protection Act, is known today as the Temporary Authority to Operate. It allows for loan originators in the renewal process to work while they await final license approval. The act streamlined processes for those seeking licenses in new states or moving from federal to state loan licenses. It can be challenging to follow the requirements on both the state and federal levels. That task often falls to teams who track those requirements and their status using paper-based or manual processes. Manual tracking causes lapsed days when the process could be moved forward, reporting errors, the silo effect, and missed deadlines, which can mean approval delays for loan originators. Manual reporting is also time-consuming, which means less time to focus on an organization’s long-term goals and provide data for strategic planning. Benefits of Automated License Tracking and Management Automated tracking of licensing eases the burden on loan originators and team members tasked with manual document management. The benefits in support of this level of business process automation are numerous. A Centralized, Streamlined Approach An automated process for license tracking and management allows for one central location of any MLO licensing information. Users can track real-time data and progress on upcoming deadlines and potential eligibility issues. This ensures that updates are completed without delay, potentially speeding up the license approval process. State-by-State Data Automated processes eliminate the guesswork behind how licensing requirements differ state by state. Users can track tasks remaining by state or branch to easily see the status and any remaining to complete by deadlines. The value of a feature like this cannot be overstated. Automation frees up staff for other priorities and offers loan originators peace of mind. Greater Oversight Organizations with several employees in various phases of meeting licensing requirements will appreciate the added oversight of an automated workflow. Available data will keep all team members on track with meeting requirements and follow-up by business leaders as necessary. Businesses can even automate reminders of upcoming renewal dates and requirements. Flexible Reporting on Trend Data Customized solutions like loan origination software allow organizations to track relevant licensing data and address any inefficiencies on their teams. Data collected by the application can enable relevant information-gathering to spot trends that provide valuable information to a company’s strategic plan/or processes that need to be addressed. The needs of organizations differ, after all. Solutions should be adaptable to meet unique needs to ensure your organization improves inefficiencies rapidly. Who Would Benefit from Loan Originator License Tracking? Loan origination management software can benefit financial institutions working with mortgage loans, mortgage brokers, and loan applications – particularly across state lines. Automated tracking of loan originator status is an easy win. Any organization that wants to streamline its licensing processes is a good fit for automatic license tracking and management. You’ve read about the benefits, but those benefits can mean significant results at your organization, including: Improved efficiency around license completion and approvals Data tracking for license approval or task completion Additional opportunities for collaboration among team members Contact Trinity to Learn More About License Tracking and Management Software Trinity’s license tracking and management software is an intuitive solution that takes the guesswork out of loan originator management. Take a seamless, streamlined approach to what is otherwise a cumbersome process and get your loan originators on track for success. […]

Understanding Lean Process Improvement

Posted on June 8, 2021 by smartboost

Lean process improvement is a strategy focused on creating long-term growth through increased efficiency with the customer in mind. Lean process improvement steps are then less of a short-term fix and more a philosophy around continuous improvement. Companies should then be willing to learn more about the lean improvement cycle and support increasing profits at their organizations. What Is Lean Process Improvement? Put simply; lean process improvement is about reducing waste and inefficiencies at an organization. It focuses on customer-centered decision-making with an overall goal of meeting a customer’s wants and anticipated needs. The origins of “lean” stem from Toyota’s attempt to improve auto assembly line efficiencies. Toyota’s production system was having difficulties meeting supply and demand using existing processes. So the principle was born: create a workflow that improved efficiencies across the board to get products to the consumer faster. The principles have been adopted across industries, even within the vaccine rollout. The Basics of Lean There are five main principles of lean that make up the overall lean principle. The lean process improvement steps below are part of a continuous cycle, as you’ll see with fundamental principles. 1. Identify Customer Value Use new or existing data to identify your customer base’s wants or needs. Moving forward with products that an intended audience may or may not need is an inefficient, even costly, strategy. Market research is critical as a way to add value to novel products or services and decision-making. 2. Identify Steps in the Value Stream Once value points have been identified, lean organizations should map steps to meet them. For example, identify process inefficiencies and eliminate what is standing in the way of the end goal: meeting the identified needs of customers. This step can involve difficult decisions about cutting areas of identified waste operating at a company for a lengthy period. The priority here, however, should be on keeping operations as lean or straightforward as possible. 3. Create an Efficient Workflow Lay the groundwork for efficient business processes that keep customer value in mind. That groundwork is your organization’s workflow, and any inefficiencies missed may be adjusted here to prevent delays and added costs. 4. Develop a Pull-Based System Eliminating waste can create a flow of products where inventory is monitored on a live schedule. It may feel counterintuitive to operate in a pull-based system. However, it’s more an indication of a high level of operational agility, and the lean approach is all about minimizing waste. For example, stocking your inventory with products can be wasteful if you don’t have data to back up their demand. So, teams should create a system that identifies customer’s needs while reducing inventory that may be causing waste company-wide. 5. Continuous improvement Big decisions in organizations should not be made in a vacuum, and new strategies should be data-driven. Data can tell you; what was the impact of those changes? Did improvements meet expectations? Customer needs change, as do the needs of an organization. Lean should not be considered a temporary fix. Some organizations may need to repeat the cycle to benefit from real change. The benefits will grow alongside a company striving to deliver better as an overarching goal. Benefits of a Lean Improvement Cycle There are several benefits of adopting a lean improvement cycle. At the top of the list is added value for that customer base. In addition, high efficiency means deliverables are sent to customers faster, and customers boast a higher satisfaction rate. That prioritization can even become part of a company’s branding. On the business side, companies can cut costs by reducing areas identified as irrelevant in the growth of a business. Reducing bloat in processes deemed inefficient or ineffective can open up funds in other areas better suited to business goals. Lean businesses remain competitive by growing alongside others in that same industry. They often pull ahead of companies not as invested in process improvements. Lean process improvement promotes operational agility and adaptability. As workflows are tested, tweaks may need to be made, especially if an organization’s first attempt at these kinds of efficiency changes. The process creates opportunities for collaboration within an organization. However, lean requires buy-in across a company, as efficiency standards must be considered no matter the team. Finally, lean process improvement steps support digital transformation. Efficiency often improves as new technology creates room for growth. For instance, teams with reduced waste can work on bigger-picture goals. Lean Business Processes Lean and business process management work simultaneously, as both are about using existing resources more innovatively. Reducing waste in the lean process is strategic and will vary from company to company. Business processes, as with lean, are also typically focused on reducing, even eliminating, inefficiencies. Long-term, continuous approaches create space for long-term growth. The customized solutions offered at Trinity are aligned with the principles of lean. As a result, we have the right tools to improve company-wide productivity at your organization. We’ll guide your business in the right direction for long-term growth and a satisfied customer base. […]

How to Use BPI in Customer Service Strategies

Posted on May 7, 2021 by smartboost

Your organization’s customer experience strategy is inextricably linked to business process improvement (BPI). Customers mean success, after all, and creating opportunities for retention is essential for an organization’s long-term growth. A focus on creating ways for BPI and customer service to link more organically is just smart business sense. We’ll explain why BPI is vital to the customer experience and how to use it with CRM in mind. What is Business Process Improvement (BPI)? So what is BPI? BPI is meant to encourage continuous improvement. For example, improving functions at a company to make products, customer service, and business operations better. That can often mean identifying inefficiencies, creating ways for operations to run more smoothly, and improving company workflow. Customer-focused BPI can mean identifying barriers that may hamper company growth down the line—also, strategizing for meaningful customer interactions. How to Embrace Customer-Focused BPI There’s a lot a business has to consider when making operational changes. Before making a change, consider the impact on: Compliance with local regulations. The company’s overall goals. Whether changes even make sense in an organization. To enhance customer experience strategies using BPI, start with creating a customer-focused culture. A Customized Approach Create a customer relationship management strategy that anticipates their needs, meets customer expectations and recognizes the value in the customer experience. Companies can use BPI in customer service to create data-based strategies and follow any changes on the customer experience side. Your strategy will require some flexibility and a willingness to act when improvements need to be made. Stay Flexible Over the last year, businesses that focused on innovative solutions were able to thrive. Their success emphasizes why companies need to adapt to challenges within the market landscape quickly. Companies should undoubtedly have stated goals in mind when pursuing any business process improvements. Management should evaluate actions that move an organization away from those goals. Lastly, a company’s customer experience strategy should always be focused on data-based decisions and improvements. Monitor Incoming Data So you’ve made changes based on information available at the time, but where is the company now? Where are customer preferences today? It’s important to monitor and adjust for additional BPI as needed. After all, customer needs change, and a company’s strategies should change alongside those needs to remain competitive. Companies should also measure their return on investment no matter how small the change. Did widespread changes make sense, creating a more profitable environment at an organization? Ideally, improvements on the customer service end would mean additional profits for a company. It’s essential to monitor any investments, however, even the small ones, to ensure they remain a boost to an organization. Innovation Within Optimization Companies that innovate are future-thinking, with long-term goals behind any decisions made on the BPI side. A focus on innovation, however, requires a high degree of operational agility. Technologies are ever-changing, and choosing the paths forward that is right for a company can be challenging. With a focus on the customer service side, innovation and the adoption of available tools and technologies can become more manageable. Innovative tools that make your business more efficient can also create pathways for more meaningful interaction with the customer base. That can be as simple as enhancing a customer’s interactions with a company by improving the mobile customer experience. Choose Tools That Make Sense Companies should use existing technologies to define workflows better and make remote work easier. Keep teams in sync to avoid miscommunication down the line that could negatively affect the customer experience. The Quickbase platform is a solution that streamlines business processes that are unique to your organization. Communication is improved along the way, a key component of strong customer engagement. Explore BPI with Trinity At Trinity, our focus always begins with BPI. Only with an exceptional understanding of our client’s unique needs and long-term business process goals can robust, customized solutions be developed. With this approach, Trinity can provide your business with a solution that enables growth within your organization and increased customer satisfaction. […]

Artificial Intelligence in Business: How AI Will Transform Operational Agility

Posted on April 23, 2021 by smartboost

Resilience and quick thinking during the Covid-19 pandemic have led to data-based solutions and business process innovations we have never seen before. Artificial intelligence has been at the forefront of these improvements and a critical component of company solvency. Why? AI tools identify areas for improvement and secure remote workplace solutions, which have been essential to business success. On the whole, artificial intelligence can improve your operations at a rapid pace while remaining agile over time. Automated processes can transform your operational agility. Both are about long-term solutions, not only as a response to current crises. Artificial intelligence in business facilitates growth in agile companies. Let’s explore how AI can transform your operational agility. How AI Promotes Operational Agility Companies struggling to address operational inefficiencies have found that artificial intelligence can be a viable replacement for manual processes. As technology changes, so do AI programs. Businesses are motivated to familiarize themselves with technology that solves problems. Today’s AI solutions continue to be adapted for use in unique ways. Businesses that use AI to their advantage are better equipped to handle obstacles in their workflow. Let’s examine the advancements AI can make: 1. Data-Driven Decision-Making Companies that have embraced artificial intelligence are better able to make decisions based on data. Artificial intelligence tools can test various scenarios before committing to a product or solution, making businesses more flexible in their responses to unfamiliar circumstances. Predictive analytics from machine learning allows company employees to see trends and problem spots they may have missed otherwise. Teams will be better able to strategize responses to potential scenarios and find fresh data opportunities for significant new ideas. A driver for business agility in 2021 is a company’s ability to respond to customer interactions and concerns as they happen. AI will improve those interactions’ timeliness and use collected customer data to drive future, more marketable decisions. 2. Improved Connections Processes propped up by artificial intelligence allow for work company-wide to be more collaborative. AI can prevent teams that are working independently from missing steps due to the Silo Effect. AI allows businesses to answer essential questions, like “how do we improve our workflow?” The solution can be something as simple as scheduling tools that make planning easier. Also, artificial intelligence in business can enhance your plan for future growth by identifying gaps in its operational agility. 3. A Focus on Fresh Skill Sets The future of work doesn’t have to mean that machine learning replaces the work of employees. It does mean that those already on staff will benefit significantly from additional professional development while using new tools to improve company-wide processes. Companies likely won’t be moving backward once they add AI tools to their business management. So, the task will be preparing businesses for the transition promoting AI as an efficient tool that molds business needs. Artificial intelligence allows room for more time spent on creativity, innovation, and collaboration when used appropriately. Automation enables focus on long-term growth rather than daily tasks or formerly paper-based processes. Teaching employees to use tools that improve efficiency and enable free thinking allows businesses to look toward the future. 4. Continuous Improvement As machine learning tools improve, businesses will become more comfortable and confident with implementing AI to improve business processes and operational agility. Confidence in AI leads to trust in the marketplace, as well. Consumers want to see businesses on constant responsiveness and improvement paths. This adaptability translates to a better experience for those consumers. Happier customers and confidence in a business’s operations translate to higher profits overall, improving its bottom line. How to Implement AI in Your Business Implementing artificial intelligence at a business from the ground up is not a simple undertaking. Fortunately, businesses can use outside support to integrate AI solutions company-wide and train staff on machine learning and digital tools. At Trinity, we have the expertise to help you implement digital improvements efficiently and in a way that makes sense for your company. Our forward-thinking team works with companies to identify obstacles to growth and develop the tools you need to remain competitive. Contact us today to discuss improvements to your business process and operational agility. Our Quickbase applications simplify obstacles and modernize your workflow. […]