Southwest Airlines Quickbase Application Governance

Southwest Airlines

About the Client

The mission of Southwest Airlines is dedication to the highest quality of Customer Service delivered with a sense of warmth, friendliness, individual pride, and Company Spirit.

Overview

Southwest Airlines
Quick Base Application Governance

Due to heavy organic Quick Base utilization at Southwest Airlines, a governance process
became necessary to manage app usage and policy compliance. It was a challenge to report
on inactive, duplicate, or potentially high-risk applications in an effective, timely manner.
Pulling multiple CSV files from the Southwest Airlines Quick Base realm to obtain and assess
the data was not a sustainable and scalable option.

Thanks to the Trinity team, the ability to manage all realm applications in one place has been
achieved. The governance solution provides visibility to the application details, roles/users,
business function, and usage metrics associated with each app! The information obtained and
insights enables Southwest to more efficiently and effectively administer the realm.

Summary

Due to heavy organic Quick Base utilization at Southwest Airlines, a governance process became necessary to manage app usage and policy compliance. It was a challenge to report on inactive, duplicate, or potentially high risk applications in an effective, timely manner. Pulling multiple CSV files from the Southwest Airlines Quick Base realm to obtain and assess the data was not a sustainable and scalable option.

Thanks to the Trinity team, the ability to manage all realm applications in one place has been achieved. The governance solution provides visibility to the application details, roles/users, business function, and usage metrics associated with each app! The information obtained and insights enables Southwest to more efficiently and effectively administer the realm.

The Results

Results

  • Increased visibility to enterprise-wide application usage to enable effective policy
    and process creation
  • Reduced legacy application count by 30% to control license usage and potential
    compliance risks
  • Automated app categorization, access, and audit workflows to simplify management
    and reporting
Trinity has not missed a beat when it comes to learning the airline industry. They are quick to learn rules, regulations, and processes while delivering excellent high quality work.

Jan Baker

Analyst
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