Advancing Case Management Solutions in the Ombudsman Industry
Increasing Efficiency in the Ombudsman Industry
Case Management
Our case management solutions allow for visibility over the entire process to ensure nothing falls through the cracks. These solutions will help to reduce workloads and streamline the investigative process.
Anonymous Complaint Submission
Our solutions can be tailored to allow for any level of anonymous complaint submissions through online forms or manual entries from phone calls/emails/fax.
Activity and Communications Tracking
Tracking activities and communication specific to individual cases allows for thorough investigations, consistent follow-up, and clarity during each step of the process.
Security and Confidentiality
We understand security and confidentiality are of the utmost importance in the ombudsman industry. Our solutions take this into consideration, allowing for varying levels of complainant confidentiality.
Solutions
Track Investigation Progress
From the moment a complaint is received the entire investigation process can be tracked in the system through checklists, tasks, and approvals.
Document Storage
Keep all case documentation in one area including court documents, emails, and external agency records.
Log Interviews
Set up an interview template ahead of time or add questions as you go with capabilities such as, voice-to-text, mobile form entry, and file uploads
Calendars and Reminders
Implement calendars, timelines, and email notifications to track upcoming case activities, court dates, and internal follow-ups.
Case Studies
Success Stories of Ombudsman Solutions
Our case management solutions allow for visibility over the entire process to ensure nothing falls through the cracks. These solutions will help to reduce workloads and streamline the investigative process.